Privacy Policy

At Dockee Technologies, Inc. (dba Frame), we are committed to safeguarding your privacy and securing your information across all our platforms. This Privacy Policy governs the use of our website at frame.so, and all related services, tools, and applications we provide ("Services").

1. Data Protection for Sensitive Data

We take stringent measures to protect sensitive data including personal and financial information:

• Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols.
• Access Controls: Strict access controls are enforced to ensure that only authorized personnel have access to sensitive data.

Auditing and Monitoring: Regular audits are conducted to ensure the effectiveness of our data protection measures. We also monitor data access logs to prevent unauthorized access.

2. Information We Collect

a. Personal Information: We collect personal information that you voluntarily provide to us when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This information may include your name, email address, mailing address, phone number, and financial information.

b. Usage and Device Information: When you access our Services, we may automatically collect certain information about your device and your usage of our services, including IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamps, and related data.

c. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. Google Workspace APIs

We use Google Workspace APIs for integration with Google services. We do not use Google Workspace APIs to develop, improve, or train generalized AI and/or ML models.

Retention and Deletion of Google User Data
In our use of Google Workspace APIs and other Google services, we are meticulous about handling Google user data with the highest standard of privacy:

• Data Retention Policy: We retain Google user data only as long as necessary to provide you with our Services, or as required by law. Our retention periods are based on the necessity of data for operational and compliance needs.

Data Deletion Protocol: Upon termination of a user's account or at a user's request, we promptly delete all associated Google user data from our systems, unless retention is mandated by legal or regulatory requirements. Users can request data deletion by contacting our support team at info@frame.so.

Use of Your Information

We use the collected information to:

• Develop and enhance products and services.
• Communicate for customer service, updates, and marketing.
• Process transactions and manage confirmations and invoices.
• Provide technical support and manage security alerts.

Sharing of Your Information

• Vendors and Service Providers: Information is shared with third-party vendors under strict confidentiality agreements to facilitate service provision.
• Aggregated Information: We may share aggregated or anonymized data with partners, which cannot be used to identify you.‍
• Third-Party Partners: We share usage data with advertising partners to enhance service offerings and marketing strategies.

Analytics

Tools like Google Analytics are used to understand service usage patterns for continuous improvement.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices. Significant changes will be communicated through our Services or other means, allowing you the opportunity to review changes before they become effective.

Contact Us

For questions or concerns about this policy or our handling of your information, please contact us at info@frame.so.

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By using Frame, you agree to the terms outlined in this Privacy Policy.
Thank you for choosing Frame.